Shipping Policy

Where We Ship

• Global operations with 15 suppliers (primarily US, AU, DE, UK, CN). Items ship directly from regional manufacturers.

• Other Countries/Regions: Orders are fulfilled from our regional warehouses outside the U.S., depending on your shipping address.

 

Processing Time

Orders are processed within 1-3 business day (Mon–Fri). During peak promotions or holidays, processing may take slightly longer.

 

Shipping Methods & Rates (U.S.)

 

• Standard (10–15 business days)

  Orders $0.00–$70 → $7.99

  Orders $70+ → Free

• Express (6–10 business days) → $15.99

 

Delivery estimates are in business days and may be impacted by weather or carrier delays outside our control.

 

PO Boxes & Addresses

• Standard can deliver to P.O. Boxes (via USPS).

• Expedited/Express require a street address and may not deliver to P.O. Boxes.

• We cannot deliver to security-restricted locations (e.g., certain military bases).

 

Order & Shipment Notifications

• You’ll receive an Order Confirmation email after purchase.

• Once shipped, you’ll receive a Shipping Notification with tracking information.

• You can also track at any time via our Track My Order page.

 

Delivery Issues

• If tracking shows delivered but you haven’t received your package, or your order hasn’t arrived within the expected window, please contact us at service@huefeel.com within 30 days of your order date.

• If your package arrives damaged or with missing items, contact us the same day with photos/videos so we can assist quickly.

• Please do not refuse delivery. If you need to cancel after shipment, reach out and we’ll handle it under our Refund & Return Policy.